We offer a voluntary 30-day guarantee. This means you have 30 days after receiving your digital product to submit a refund request under the conditions set out below. This guarantee is offered by us on top of, and without limiting, any mandatory rights you may have under applicable consumer law.

What is eligible

A refund request is eligible where the digital product does not work as described on our website, where a listed feature is broken or missing, or where you are genuinely unable to access or duplicate the template and the issue cannot be resolved with our support.

Difficulty getting started, unfamiliarity with Notion, or a setup step that is resolved once we walk you through it is not an eligible issue, because the product itself is working as described.

What we need from you

Every refund request must include all of the following. Requests that are missing any of these cannot be assessed.

• Your order number or proof of purchase, and the email address used at checkout.
• A clear written explanation of what is not working.
• A screenshot or screen recording that shows the problem. This is required in every case, not only on request, because we cannot verify or fix a problem we cannot see.

Send everything to info@olivernotion.com.

How we handle your request

We will always try to resolve the problem for you first, and in most cases we can. We may ask follow-up questions or send you a direct fix, a fresh copy, or a step-by-step walkthrough. We ask that you give us a fair opportunity to do this before a refund is considered.

Where an eligible issue is confirmed and cannot be resolved, we will review your request and, if it is approved, refund you in full to your original payment method. A single unsuccessful attempt at a fix does not by itself result in a refund. Each request is assessed on the evidence provided.

Once a digital product has been delivered to the email address provided at checkout, it is considered received.

Damages and issues

If you believe you received the wrong product, or you discover that a listed feature is missing or not working as described, please contact us with the details and a screenshot so we can evaluate the issue and make it right.

Exceptions and non-returnable items

Because we sell digital products, we do not accept returns.

Our voluntary 30-day guarantee does not provide refunds simply because you changed your mind, no longer want the product, expected a feature that was not listed on the product page, prefer a different app or platform, or have not had time to use the product.

Gift cards, if offered, are non-refundable except where required by law.

European Union and United Kingdom 14-day cooling-off period

If you are a consumer in the European Union, the EEA or the United Kingdom, you normally have the right to withdraw from a purchase within 14 days.

For digital content supplied immediately, that right lapses once supply has begun, provided you gave your prior express consent and acknowledged that you would lose the right. Before completing your order you are asked to confirm exactly that on a dedicated checkbox at checkout, and your confirmation is recorded with a timestamp on your order. Where you gave that confirmation and your product was delivered, the 14-day right of withdrawal no longer applies to that order.

If your order is still eligible, you can submit a withdrawal request at any time at olivernotion.com/a/withdrawal. We will confirm receipt by email.

Our voluntary 30-day guarantee is separate from this and remains available to you either way. Nothing in this policy limits any mandatory consumer rights you may have under applicable law.

Australia

Our products come with consumer guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy excludes, restricts, or modifies any rights or remedies that cannot legally be excluded.

Refunds

We will notify you once we have reviewed your request and let you know whether your refund has been approved.

If approved, you will be refunded to your original payment method. Please allow up to 10 business days for the refund to appear, depending on your bank or payment provider.

If more than 15 business days have passed since we approved your refund, please contact us at info@olivernotion.com.

Exchanges

We do not offer exchanges for digital products. If you would like a different product, please place a new order through our website.

Questions

You can always contact us at info@olivernotion.com with any refund questions.